OLYA does not guarantee that all items included in the OLYA web shop are in stock at the time of your order. In the event that an item is unavailable, we will contact you by email. We cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date at all times. OLYA may, at any time, amend the contents of the site. Although we strive to display the correct text, images and pricing on the site and web shop, errors may occur. The colours of the products shown in the pictures on the website can differ somewhat from their actual colour; please note that this is due to the colour settings on your computer. OLYA cannot be held responsible for any such discrepancy. All measurements and sizes are approximate and variance may occur. Please have average sizing in mind and note that minor differences may occur.
Placing an order
After placing an order, you will receive an order confirmation e-mail with your order number, details of the product you have ordered, your payment details and delivery details. Please note that the order confirmation is an acknowledgement that we have received your order and not an acceptance of the order. Please note that all orders placed by you are subject to acceptance by OLYA. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been properly placed and processed, a shipping confirmation e-mail will be sent with all relevant information about the order. The shipping confirmation is the acceptance of the order. Please note that OLYA does not guarantee that all products presented on our website are in stock at the time of your order. If a product is unavailable, we will contact you shortly by email. If the payment for a missing item is already processed, we will refund the amout of the purchase.
After placing an order, you will receive instructions for payment.
The prices shown on the website are shown in EUR. The prices shown on the website may vary from time to time and OLYA is not bound by the price until we have accepted the order by sending an order confirmation to you. The prices may also vary between the models.
Shipping and delivery
All our orders are sent with post, unless you would like to collect your order at our studio in Bergen. All orders will be dispatched within a 1-3 workdays from the time you placed and paid your order. When your order is dispatched you will receive a shipping confirmation by e-mail including all shipment details like courier and tracking number, if any. Shipment cost is not included in the prices for products and will be added to your order. Shipment costs are different to various countries. We will contact you to confirm the shipping method you prefer (with or without tracking number)
Returns and exchanges
OLYA has a 14 days return policy provided that the product was not used and is in the original state. The return shipping fee will not be refunded.
Returning your purchase
Place the item(s) in the original shipping box, or any other solid carton box. Complete the return form and attach it to the products you want to return. Close the box and tape it securely.
Purchases from olya-shangina.com are eligible for exchange or return within 14 days of delivery.
Purchased item(s) are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different style, please return your item(s) to us and simply purchase the new piece separately.
Receiving a refund
Your refund will be paid as soon we have received the item (s).
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than necessary.
Item(s) must be returned to us in perfect condition accompanied by the return form.
Make sure all products are exactly as received, with tag and seal still attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criterias.
Our regular online return and exchange policy as described above does not apply during sale periods.
Copyright in the documents provided in this site (including, without limitation, the trademarks of OLYA, graphics, text, photos, designs, logos, icons, images, date and software) are owned by or licensed to OLYA and its owner Olga Shangina Williams. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from OLYA and its owner. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Our trademarks include but are not limited to the OLYA name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.
Violation of rules
Parental or guardian consent is required for customers under the age of 18.